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1. I wonder if you can agree with me. I've been looking for solution for customer support. You have the forums but sometimes it's good to talk with the costumer directly and hopefully solve the problem quite fast otherwise direct them to forums and continue from there so the can make a ticket. Would that be something that isn't so resource consuming? And what do you think is a good solution?

2. I've been looking for something more to engage the user, maybe a group chat or something similar. The problem is resources. I believe that by having a group or community chat can be quite resource exhausting and should be best have it's own server, do you agree? what do you think about that?

3. Tools, plugins that could be of great help?

Answers (4)


Francisco Javier Carazo Gil answers:

I recommend you this:

Try it!

Francisco Javier Carazo Gil comments:

And this one is a real chat to chat with more persons:

Veritus comments:

oki, I'll check this out! Have you use it yourself?

Francisco Javier Carazo Gil comments:

I have used and this works like a charm. If you are not online a message will be sent to you in a mail.

If you want a support chat, use it.

The other one we are testing for a Intranet client and it seems to work ok, but not sure how it will work with much users (they say there will be no problem).

Veritus comments:

Thanks for your suggestion. I'll check this out.


John Cotton answers:

Zendesk is good - you can see [[LINK href=""]]an example of the the support tab[[/LINK]] here


timDesain Nanang answers:

please check this out (support group live chat):
- [[LINK href=""]][[/LINK]] or [[LINK href=""]][[/LINK]]
- [[LINK href=""]][[/LINK]] / [[LINK href=""]][[/LINK]]

alternative (not support group live chat):

Veritus comments:

Thank you Tim! I'm currently checking this out..


Thanh Luu answers:

I have purchased this plugin:
This is GPL license. If you want, I can send it for you.

Veritus comments:

Thanks, can you send it to me so I can test it. So I can purchase it if it's the thing I want and works properly on my host.